Helpdesk Team | Sostenia

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Request priority

Normal priority: the system is functioning; support, improvement, or process change is requested

Medium priority: errors in the system's functioning with effects on user productivity

High priority: system operating slowly, with significant effects on company activities

Maximum priority: system completely blocked, with severe effects on company activities

Please select the priority level of your request based on its impact on your company.

Meet request

By checking this option, you explicitly request the scheduling of a meeting and, consequently, the time required to organize it.

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Dedicated team for incidents, tickets or Change Request for custom software and apps.