Position Overview:
We are seeking an experienced and dynamic SAP Support Team Coordinator to lead and manage a team of SAP professionals, including functional consultants, ABAP developers, and BASIS consultants. The ideal candidate will ensure seamless collaboration, efficient issue resolution, and the delivery of high-quality SAP support services to meet business requirements and objectives.
Key Responsibilities:
- Team Leadership:
- Coordinate and supervise the daily activities of the SAP support team (functional consultants, ABAP developers, BASIS consultants).
- Provide guidance, mentorship, and performance feedback to team members.
- Facilitate a collaborative and productive work environment.
- Operational Management:
- Monitor and prioritize support requests, ensuring timely issue resolution.
- Assign tasks and responsibilities based on team expertise and workload.
- Develop and maintain support processes and SLAs to ensure consistent service delivery.
- Stakeholder Communication:
- Act as the primary point of contact for SAP support-related inquiries from internal and external stakeholders.
- Provide regular updates on support activities, issue resolutions, and system performance.
- Collaborate with business units to understand requirements and ensure alignment with SAP solutions.
- Problem-Solving and Escalation Management:
- Coordinate root cause analysis and resolution of complex SAP issues.
- Escalate critical issues to higher management or external vendors when necessary.
- Project Support:
- Assist in SAP system upgrades, enhancements, and new module implementations.
- Collaborate with the team to test and validate system changes.
- Documentation and Reporting:
- Ensure proper documentation of support processes, configurations, and resolutions.
- Prepare and present reports on system performance, support activities, and team metrics.
Qualifications and Requirements:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Proven experience in managing SAP support teams or similar roles.
- Strong understanding of SAP modules
- Excellent leadership and team coordination skills.
- Strong problem-solving abilities and attention to detail.
- Fluency in English (both written and spoken).
Preferred Skills:
- SAP certification in one or more modules is an advantage.
- Experience in managing SAP projects or implementations.
- Familiarity with ITIL or similar frameworks for IT service management.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.